Terms of service
Terms of Service
Overview This website is operated by Minaaré Studio. Throughout the site, the terms "we", "us" and "our" refer to Minaaré Studio. Minaaré Studio offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our "Service" and agree to be bound by the following terms and conditions.
Section 1 - General Conditions We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices.
Section 2 - Ordering & Purchasing To provide a highly personalized shopping experience, our primary purchasing flow is integrated with WhatsApp. By clicking to purchase or inquire about a product, you will be directed to our official WhatsApp support channel. All order confirmations, sizing verifications, and final processing are conducted through this secure channel.
Section 3 - Accuracy of Billing and Account Information For Cash on Delivery (COD) and advance payment orders, you agree to provide current, complete, and accurate purchase and shipping information. You agree to promptly update your shipping address and contact number so that we can successfully fulfill your order and contact you as needed. We reserve the right to cancel orders if the provided contact information is unreachable or unverified.
Section 4 - Modifications to the Service and Prices Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
Section 5 - Products and Availability We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. All descriptions of products or product pricing are subject to change at anytime without notice, at our sole discretion. We reserve the right to discontinue any product at any time.
Section 6 - Returns & Exchanges Our return and exchange policy strictly mandates a 7-day claim window from the date of delivery. To be eligible for a return, refund, or exchange, you are required to record a clear, continuous unboxing video at the time of opening your package. This video serves as mandatory proof to claim any transit damage, defect, or fulfillment error. Returns submitted without an unboxing video or outside the 7-day window will not be accepted.
Section 7 - User Comments, Feedback and Other Submissions If you send certain specific submissions (for example contest entries) or send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.
Section 8 - Governing Law These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Pakistan.
Section 9 - Contact Information Questions about the Terms of Service should be sent to us via our official WhatsApp at 0370 4952881 or through our website at www.minaarestudio.com.