Shipping policy

Shipping & Delivery Policy

Order Processing & Dispatch All orders are processed and prepared for dispatch within 1 to 2 business days (excluding weekends and public holidays) after receiving your order confirmation. Because our collections feature premium fabrics and delicate embellishments, our team conducts a strict quality control check on every single item before it is carefully packaged and handed over to our courier partners.

Delivery Timelines We are proud to offer reliable nationwide shipping across Pakistan.

  • Standard Delivery: 3 to 5 business days from the date of dispatch.

  • Please note: Delivery timelines may be slightly extended during major promotional events (such as the 11.11 Sale), national holidays, or unforeseen weather conditions.

Shipping Charges A standard nationwide delivery fee applies to all orders. The exact shipping cost will be clearly communicated and finalized during your WhatsApp order confirmation process before the package is dispatched.

Cash on Delivery (COD) Protocol To provide a secure and seamless shopping experience, Cash on Delivery is our primary payment method.

  • Verification: After you place an order, our support team will contact you via our official WhatsApp (0370 4952881) to confirm your sizing, order details, and exact shipping address.

  • Dispatch: Orders will only be dispatched once they have been successfully verified. Unverified orders or unreachable contacts may result in order cancellation.

  • Receiving: Please ensure that you or an authorized person is available at the provided delivery address to receive the package and complete the cash payment to the courier.

Advance Payments For customers who wish to gift an item or prefer not to handle cash at the door, we also accept advance payments via direct bank transfer. You can request this option during your WhatsApp order verification.

Order Tracking Once your package leaves our facility, we will send you a dispatch confirmation message on WhatsApp. This message will include your unique courier tracking number and a link, allowing you to monitor your delivery's progress right to your doorstep.

Failed Deliveries If a package is returned to us due to an incorrect address, unavailability of the recipient, or refusal to pay upon delivery, we reserve the right to restrict future COD purchases from that customer account. Future orders may require advance payment to be processed.